Navigating Communication Settings

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In your Account Settings, Church360 Members allows users to create templates, defaults, and message types for your Communication module.

To access your Communication settings, users can go to the gear icon to find Account settings.

It's worth noting that users will need to have administrator-level permissions to access Account Settings, and consequentially, Communication Settings. Under Account Settings, click a section on the menu to the left to go to that section.

Email

Settings related to emailing through the Communication view are found here.

Under the Edit template for section, users can use the drop-down menu to select the template for a message type to edit the contents of the template. In the text box below the menu, type additions or edits to the template.

Under Email Sending Name, add the name you would like associated with the emails sent from the Communication view. This will not include emails sent from the People view via your email client; those emails are sent by the default email account on your computer.

Under Email Sending Address, add the email address you would like associated with the emails sent from the Communication view. This will not include emails sent from the People view via your email client; those emails are sent by the default email account on your computer.

Email Selection Priority will help you quickly choose email addresses by type for each person to be used when a message is sent. If the type chosen as priority number one is unavailable for a chosen person record, the next available type will be selected. You can always review your email addresses and tweak priority settings while choosing your audience for your message.

Texting

Settings related to sending text messages through the Communication view are found here.

Under the Personalized Opt-in Message section, you'll be able to create a default personalized opt-in message to email to your congregation to sign up for text messages. You'll send out this message from the Texting view under the settings gear in the upper right-hand side of the screen or by going to the bottom of the account setting page to Opt-in > Texting.

Under "Edit template for", users can use the drop-down menu to select the template for a message type to edit the contents for the template. In the text box below the menu, type additions or edits to your template.

Phone Number Selection Priority will help you quickly choose email addresses by type for each person to be used when a message is sent. If the type chosen as priority number one is unavailable for a chosen person record, the next available type will be selected. You can always review your message and tweak priority settings while choosing your audience for your message.

Voice Messaging

Under Credits, you can see how many credits you have currently for your Communication module and how many credits are to be used soon for messages scheduled to be sent out in the future.

Like text messaging, Phone Number Selection Priority will help choose the phone numbers on someone's record when sending out voice messages. If the type chosen as priority number one is unavailable for a chosen person record, the next available type will be selected. You can always review your phone numbers and tweak priority settings while choosing your audience for your message.

Message Types

Message types are used to group different kinds of messages to help your congregation choose whether they'd like to opt-in or out of certain messages. By default, Announcement, Invitation, Prayer Request, and Reminder types are automatically available. However, you can also click on the "Add new" button to add a new message type. You'll want to keep these message types concise as congregational preferences show each of these as a message group that one can opt out of.