Why can't I access my Church360° Members site? [FAQ]


Due to recent security updates in Church360° Members, the way you access your Church360° Members has changed.

Previously, the web address for your Church360Members site used the convention of "(your church's subdomain).360members.com". However, we have now changed to a new convention, which is "(your church's subdomain).church360.app".

Presently, Church360° Members is set up in such a way that when you type in the old-style web address (.360members.com), your web browser will automatically redirect to the new-style web address (church360.app). However, your web browser may inadvertently interfere with this process because of cached files. Cached files are your web browser's way of "remembering" certain aspects of websites to help your web browser load the site faster. Typically, the types of things that are cached are elements of a website that remain fixed, and don't change that much. When one of these elements changes, however, a cached file can work against your web browser, trying to load content that is no longer there on a website. In the case of Church360 Members, if a cached file is not updated, and you try to use the old-style web address, your Church360 Members site won't load up properly, preventing you from logging in.

The easiest way to fix this issue then, is to clear the cached files on your web browser. The steps below walk through how to clear out your cached files and cookies on four of the major web browsers available today:

Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Microsoft Edge:

1. On your computer, open Edge

2. At the top right, click on the Options button (This looks like three horizontal dots)

3. Click on "Settings">"Privacy, search and services"

4. In the "Clear browsing data" area, in the "Clear browsing data now" section, click the "Choose what to clear" button

5. In the window that appears, in the "Time range" box, set the time period to "All time" and makes sure the boxes are check for "Cookies and other site data" and "Cached images and files"

6. Click "Clear now"

Mozilla Firefox

  1. Click the menu button Fx89menuButton and select Settings.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data
  4. Click the "Clear" button

Apple Safari

1. Launch Safari on your Mac.

2. On the top menu bar, click on "Safari", and then select "Preferences"

3. Click the "Privacy" tab, and click "Manage Website Data"

4. Click "Remove All"