Failed Email Delivery

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Email delivery failures typically happen for one of three different reasons.

Bounce-back error

This means that there was something wrong with the receiving email address at some point when an email was being delivered from the Church360 Members relay.

This may mean that the receiving email inbox was full at the time of delivery, or there may have been an outage in the email service.

Regardless of what the reason may be, we ask that an administrator of your Church360 Members send the user an email outside of Church360 Members, asking the owner of the email address to send a message from their address to support@cts.cph.org, asking for a technician to lift their suppression. 

Once the address owner receives confirmation from CTS Support, they will be able to receive emails again.

Unsubscribed

This message means that the user of the receiving email clicked the link at that appears at the bottom of each email sent out from Church360 Members to unsubscribe them from receiving future emails from Church360 Members that your church sends out.

If a user of that email address would like to resubscribe, we ask that an administrator of your Church360 Members send the user an email outside of Church360 Members, asking the owner of the email address to send a message from their address to support@cts.cph.org, asking for a technician to resubscribe them to the relay. 

Once the address owner receives confirmation from CTS Support, they will be able to receive emails again.

Complaint 

This message means that the user, or the email service they use has marked a message that came from Church360 Members from your church as spam.

Sometimes, this is something that an email service will do automatically.

To fix this, and prevent it in the future, we ask that the user of the email address whitelist the relay.360members.com domain or go into their spam or junk folder and mark a Church360 Members email as 'Not Spam'.

For instructions on how to do this for some of the most popular email providers, check out our Church360 Unite article on Email Whitelisting, substituting mentions of relay.360unite.com with relay.360members.com, for the Church360 Members relay.

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