If a church uses multiple books, you may need to switch over to another book.
To select a different book than the one you're using,
1. While on any Ledger view, go to the book selector at the upper right and click "Switch books...."
2. In the window that appears, select the book you want to use.
3. Navigate to your Chart of Accounts to make sure you're in the correct book now. If the list of accounts is empty or incorrect, try refreshing your screen to see if the correct accounts show.
Note: The book with the most accounts is typically the church's main book.