If you have a Communications message in draft or scheduled status, you can add and edit features of the message up until it's actually sent.
Note: Sent messages can be reviewed for statistics but cannot be edited.
To edit an unsent message,
- Go to the Communications view. If Communications is not shown on the main Menu bar, there is a chance your login may not have permission to access this view.
- Under Pending Messages, locate the message you'd like to edit.
- Click the pencil icon to the far right of the row under Actions. This will open up the message for additions and edits.
- You can edit the message type, title, audience, contacts, or recreate your message as you need.
- After finishing your message, choose your desired action from the buttons at the bottom of the page.
- Cancel - This will cancel your message permanently and return you to the main Communications screen.
- Save Draft / Update Draft - This will save the message to the main Communications screen without sending it. You will be able to edit this message before scheduling and sending it at a later time.
- Schedule - This will allow you to set a date and time for your message to be sent to all chosen recipients.
- Send - This will send your message out immediately to all chosen recipients.
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Once the message has been sent, you will be able to review its statistics from the main Communications view under Sent Messages.