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FAQ

Frequently asked questions

People

  • What's the difference between a relationship and being in the same household?
  • Failed Email Delivery
  • How do I make someone a member/nonmember?
  • How do I filter to exclude people with missing address information?
  • How do I delete a duplicate household or person?
  • How do I move someone into a new Household?
See all 8 articles

Events-Attendance-Offerings

  • Why is the Event calendar not showing everyone's birthdays/anniversaries? [FAQ]
  • How do I change the calendars that show in the events view?
  • How do I change the displayed month of my Events Calendar?
  • How can I see when people are attending?
  • How do I change the date selection on the Offerings view?
  • How do I navigate the Offerings page and filter my offering details?
See all 9 articles

Collections

  • How is Pledge Progress calculated?
  • Promoting Students [Video]

Administration

  • How do I connect to Vanco to pull down my offerings?
  • Why won't the system let me select a person to have a login? [FAQ]
  • How do I log in if I forgot my password? [FAQ]
  • When do my Sunday School Grades update? [FAQ]
  • How do I make sure my congregation gets my emails (whitelisting)? [FAQ]

Reports

  • How do I create a new membership report?
  • How can I make an absentee report?
  • How do I create a birthday list?
  • How do I print saved reports?

User Profile

  • I can't log in to Church360 Members from my phone or tablet [FAQ]

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